Social Security Installs Private, Accessible Kiosks To Improve Customer Check-In Process | SSA

August 8, 2024 • By Lizbeth Portalatin-Perez, Director for the Division of Strategic Communications

Last Updated: April 18, 2025

We’ve installed new kiosks in most of our local offices nationwide to make it easier than ever to check in and conduct Social Security business.

Our new kiosks are private, easy to use without assistance, and provide consistent service to customers visiting our offices.

They also comply with the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act. Modifications to earlier kiosk screens have improved the overall check-in process, especially for our customers who are blind or have low vision.

Each kiosk features:

Our new kiosks are just one more way we’re improving the customer service experience in our offices.

Last year, we began offering Mobile Check-in Express. It allows customers to use their mobile device to scan the QR code at their local Social Security office to check in for scheduled and non-scheduled appointments.

By turning on their device’s location services and mobile notifications, visitors receive:

With our new kiosks and Mobile Check-In Express, our check-in process has never been easier.

Tags: General Information

December 24, 2024 12:42PM

I have a question. Do you have to use mobile phone check in a long with using the kiosk , because I don’t have mobile phone.

December 26, 2024 11:49AM

Hi, Hugh. Thanks for reading our blog and for your question. Mobile Check-in Express is optional. You can learn more by reading our blog. We hope this helps.

September 4, 2024 1:29PM

These kiosks are most certainly not private! I had a woman get annoyed with me when I asked her to step back so I would feel safer about putting my confidential info in. I am furious that I was forced to do this.

August 15, 2024 12:02PM

Hello good morning my name is Nicole gaffrey I do not do online for anything and I believe someone is trying to be my payee that I really don’t need and is trying to steal my information please give me a call back at 757-606 4964 I have had help with this from my mother

August 13, 2024 1:38PM

8/13/2024— I went in person to the Mountain View , California 1 hour before opening and was the 1st person in line. As a precaution I photographed the QR code posted on the building. When the guard opened the door he separated the 25 person line into those who received text message from the QR and those that did not. Those who got the text message cut to the priority of service. That was 6 people in front of me. That is B.S. ! There are no instructions anywhere about this. 6 people and an average of 45 mins each would mean I would be there all day!!!!! I went there in person because the online service is not processing my documents.

August 13, 2024 3:19PM

We’re sorry to hear about your situation, John. You can also submit feedback by visiting our How can we help? webpage. From there, select the “Email Us” link. This will take you to the “Email Our Support Team” form where you can submit a complaint, compliment, or suggestion. In the meantime, we have forwarded your note to our colleagues in California. We hope this matter is resolved soon.

August 9, 2024 9:13AM

Resivo ssi soy desabilitado y represento a mi hijo tambien desabilitado desde los 10 anos cuales ceran los camvios en septiembre 30 para los ssi y como nos afectara gracias Angel Vega Sr

August 8, 2024 10:53PM

Great help with most Social Security member Assistance methods. Still, I do have problems with getting communication with Medicare. I am an 86 years old U.S. Citizen now residing in Thailand. Never once I used Medicare benefits abroad, neither I’ve been able to communicate with Medicare assistance; trying several times to recover my username and password to login to my Medicare Account, – no success. My Medicare information was not recognized, as responded when filled out the form, during the last 4 years I have tried. No email contact point available for us living outside the U.S. and making overseas phone call not convenient (time zone differences).

August 8, 2024 3:38PM

NO THANKS. I will not be using those anywhere for any reason.Too much of our information is already being hacked in systems that we were assured were “ safe “.My information was already stolen in more than one hack. Back to strictly paper for me and my family.

August 8, 2024 3:33PM

It might help y’all but at the same time literally I can’t even get in with my new password

August 8, 2024 3:42PM

I deleted my account. They can snail mail me like they always used to. No risk of getting hacked that way.

August 9, 2024 3:29PM

MaryAnne,

If you don’t already know, mailbox theft is quite common.In the last 2 wks i’ve had flyers from 2 local construction/landscape companies put into my mailbox. They went thru the neighborhood and into hundreds of mailboxes.

Even tho it’s a federal crime to go into anyone’s mailbox my local police said there was nothing they could do unless i was specifically reporting a theft. I did file a complaint with the Postal Service Inspection Unit but have not heard back.

It would;d be almost impossible for you to figure out if a bank statement or credit card were taken from your box, until maybe weeks/months later.

So, snail mail can be ‘hacked’ too.

If you have security cameras, have one pointed at your mailbox too.

August 30, 2024 5:22PM

Thank you for reading our blog, Dolores. For step-by-step instructions on how to make the transition, watch our 3-minute video. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. We hope this information is helpful.

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